Acceptance of Terms and Conditions

1.2.     The agreement between us is only formed when you accept the terms and conditions, of the product or service being provided to you.

1.3.     By accepting these terms and conditions you are agreeing to go ahead with the service.

1.4.     We will commence the provision of the membership, product* or service* to you immediately upon dispatch of your membership card

1.5.     These terms contain important information about your membership or service.

1.6.     By accepting these terms and conditions you legally warrant that you can enter into a binding contract and you are at least 16 years old.

Membership terms

2.1.     Your membership is continuous and will automatically renew on your renewal date for the agreed reoccurring term unless you notify us via our online cancellation process. 

2.2.    Membership reminders will be issued for annual renewal only, to the email address registered to your account.

2.3.   It is your responsibility to advise us of a new email address so we can keep your details up to date.

2.4.   You can find your renewal/expiry date of your membership in the account section of the website.

2.6.   If you have an annual subscription and upgrade to include any other pets, services or additional product, any additions will expire at the same time as your existing/initial annual subscription.

Billing and Payments

3.1.     Payments must be made using a valid payment method.

3.2.   By agreeing to an auto renewing product/service, you are giving us permission to take subsequent payments from the same payment method.

3.3.   If you wish to change your payment method, you will need to contact us before a payment is due.

3.4.   Upgrades will be charged to your existing payment method, or you can pay with a valid alternative.

3.5.   Pro-rata charges may apply if you upgrade or cancel before your next payment is due.

3.6.   Prices include VAT.

3.7.    Refunds or credits are not provided if you cancel your membership within your current term.

3.8.   We reserve the right to decrease/increase pricing; any price changes will apply no earlier than 14 days following notice to you and will take effect on the date your next payment is made. If you do not want to accept a price change you can cancel your membership before the change takes effect.

 Your Rights

4.1.     Under the Consumer Cancellation Regulations, you are entitled to a ‘cooling off period’ and have 14 days from the day you agree to these terms to cancel your subscription. If you cancel within the cooling off period, you will be entitled to a refund of your subscription fee.  However, we do have the right to charge you for any services consumed by you during that 14-day period.

4.2.   Any statutory cooling off period (14-day) does not apply to subsequent renewals.

4.3  You can cancel your subscription at any point before the end of your current membership term. If you’re in a trial period, we reserve the right to remove your access to the service.

Terms of Use

5.1.     You will be able to access our service immediately upon receiving your unique membership barcode

5.2.   Any physical products in relation to the service being provided should be with you within 7 working days of subscription. Payment(s) will be taken upon dispatch of membership(s). 

5.3.   Offers advertised via our service may not be available at all participating stores or service providers. All discounts will be set against recommended retail prices unless otherwise specified.

5.5.   No Membership should be transferred to anyone else.

5.6.   A Membership can only be used by the named member, in accordance with the specific terms of each offer.

5.7.    We use reasonable endeavours to keep the details of venues who are participating in offers up to date.

5.8.   Stores are entitled to withdraw from our service or to change the terms and conditions applying to their offers, promotions, discounts or services. 

5.9.   Members will benefit from any additional stores which join after the membership has started.

5.10. Participating stores may check the validity of your membership.

Legal & notices

6.1.    Our liability

6.1.1.    Nothing in this agreement excludes or limits our liability for:

6.1.1.1.     Death or personal injury caused by our negligence.

6.1.1.2.   Fraud or fraudulent misrepresentation.

6.1.1.3.   Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

6.1.2.  We accept no liability for the availability of participating stores/service providers, or any terms, conditions or exclusions offered by participating stores. Where you receive services and/or purchase product from any participating stores, any rights that you may have in relation to defects in the services or products are against the relevant participating stores. We accept no liability for any adverse experiences at any of the participating stores. We reserve the right not to be involved in any dispute between you and any stores/service providers.

6.1.3.  We do not give any warranty in respect of any goods or services provided by third parties which are accessed through, or displayed on, our site other than our own service(s).

6.1.4.  We accept no liability for the availability of participating stores/service providers including any lack of availability resulting from events outside our reasonable control. 

6.2.   Written communication

6.2.1.  Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We may contact you by e-mail, push notification, post, or provide you with information by posting notices on our website(s). For contractual purposes, you agree to receiving the aforementioned forms of communications and you acknowledge that all contracts, notices, information, and other communications that we provide to you comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

6.3.   Notices

6.3.1. We may give notice to you at either the e-mail or postal address you provide to us when registering with us, or in any of the ways specified in clause 6.2 above.

6.4.    Waiver

6.4.1.  Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.

6.5.   Severability

6.5.1.  If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. 

6.6.   Third party rights

6.6.1.  A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

6.7.   Entire agreement

6.7.1.  These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. Nothing in this clause limits or excludes any liability for fraud.

6.8.   Law and jurisdiction

6.8.1.  This agreement shall be interpreted in accordance with the law applicable in the geographical area in which you live and shall be subject to the jurisdiction of the courts in that area.

Information about us

miiPet ltd. Company Number 15951556